PowerShades System Transition FAQ

What's changing

Our internal system transition is complete, and our manufacturing facility is back up and running. This is part of PowerShades' continued integration with Springs Window Fashions systems, and it streamlines operations and improves order processing, inventory accuracy and service to our dealers.

Terms and payment

  • I have terms. What changes for me? Nothing. Place orders as usual. Check payments should be remitted to:

Springs Window Fashions, USA Inc.

PO Box 945792

Atlanta, GA 30394-5792

Payments may also be made online via the portal using ACH, Debit or Credit card

  • I don't have terms. Can I still order? Yes. Dealers with CBD terms place orders through the PowerShades Dealer Portal. System automatically places each order on Credit Hold, and you need to call the Credit Team to provide payment at 1-866-305-8654, option #7.

  • I don’t have terms but would like to apply for them, how do I do so? Call or email Chris Delange in the credit department at

Call: 1-866-305-8654, option #7

Email: cdelange@springswf.com

  • Can I still build a quote without terms? Yes. You can spec a quote as normal. If you don't have payment terms when you submit the order, it goes on to Credit Hold and you need to call the Credit Team to provide payment and release it to production at 1-866-305-8654, option #7.

  • What happens after an order goes on Credit Hold? The order does not proceed with production until the dealer contacts the Credit Team and pays upfront by credit card or other payment method. Once the Credit Team confirms payment, it releases the hold for fulfillment.

  • Is this a long-term process? No. This is the one piece of the transition still being completed, and we expect to resolve it by the beginning of December. Once this part is complete, you will be able to pay in the portal for orders and will not need to call the credit team.

  • I buy through a distributor. Does this affect me? No.

Ordering and quoting

  • What works as normal? Quotes and placing orders operate like they did previously.

  • What is delayed?

· 10% interior solar fabrics

· Canada (see section below)

· Credit card payment at the time of order. Call the Credit Team to pay for orders on Credit Hold

  • How do I order swatches? Order them through Customer Support. Swatches are not available to enter in FRN or the portal.

  • How do I order a sample book? Call Customer Support or send an email to your Regional Sales Representative. Sample books, hardware kits, and other marketing materials cannot be ordered through the new system at go-live. We are working on a solution and will communicate when they can be ordered as soon as possible.

  • Will order entry look different? A little. The ordering process is very similar to what you're used to, with a few minor adjustments. We've put together a short video walkthrough to show you what to expect: [ADD VIDEO LINK].

  • What is the current lead time? Our current lead time is 6-8 weeks for interior shades and 8-10 weeks for exterior shades and screens. Orders are fulfilled in the order they were received, and we will provide regular lead-time updates as they change.

  • What happens to my open orders? Open orders and quotes created within the last 3 weeks will be transferred to our new system automatically. You can expect to see them in the new system by November 16. If you login and do not see your active quotes, please call Customer Support at 417-553-0504 and we will get that transferred for you.

  • Invoice name change. Invoices will now come from Springs Window Fashions. Please update your records so you recognize them. Also please add the following email domain to your email, so you receive your invoices and they do not get sent to your spam or junk folders: laserfiche.springswindowfasions.com

  • When will 10% solar fabrics be available? Some 10% fabrics in two collections have extended lead times: all colors in Anastasia and 7 of 9 in Hyperion. We will share estimated availability dates as soon as possible. Please reach out to your Regional Sales Representative if you are specifying theses fabrics.

  • Who do I call with questions? Call Customer Support at 417-553-0504, or contact your Regional Sales Manager, with any questions. If you don't have payment terms when you submit an order, call the Credit Team at 1-866-305-8654, option #7 ext#4 to provide payment.

Canada

  • I am a Canadian PowerShades dealer. How am I affected? Due to the scope and complexity of setting up Canadian selling in the new system, Canada dealers will not be able to quote, place, or receive orders until we complete setting up your accounts. We expect this to be resolved at the beginning of December. Please reach out to your Regional Sales Representative for any questions.

Contact Information

Springs Window Fashions Credit Team: 1-866-305-8654, option #7

PowerShades Customer Support: 417-553-0504

PowerShades Sales Team

Joshua Barnett: jbarnett@powershades.com

Michael Tift: mtift@powershades.com

Cody Updegraff: cupdegraff@powershades.com

Lucas Knighton: lknighton@springswf.com